Terms of delivery
We offer the following terms of delivery of goods from our online store:
1. Delivery methods:
Courier Delivery: The cost and time of courier delivery depends on your location and the amount of the order. Specify the details when placing the order.
Delivery in Tbilisi when:
- Order up to 20 GEL - 15 GEL;
- Order up to 50 GEL - 10 GEL;
- Order up to 100 GEL - 5 GEL;
- Free delivery from > 100 GEL;
Delivery in Batumi when:
- Order up to 20 GEL - 10 GEL;
- Order up to 50 GEL - 7 GEL;
- Order up to 100 GEL - 5 GEL;
- Free delivery from > 100 GEL;
Delivery in Zugdidi when:
- Order up to 50 GEL - 5 GEL;
- Free delivery from > 50 GEL;
!!!Delivery is free in Kutaisi and Tskaltubo!!!
Post of Georgia: sent on the next working day after receiving the order - price 10 GEL
2. Return and exchange of goods:
1. Returns: YUME accepts returns only for products with a manufacturing defect or damage found upon receipt. Customers must provide proof of the defect or damage, such as photos or videos, and contact our support team. After verification, if the defect is confirmed, the return will be approved, and the customer may ship the item back.
2. Exchanges: Exchanges are available for products that meet the requirements. The product must be new, in original packaging, and with all tags attached. To request an exchange, customers should first contact our support team for approval. The exchange process is handled by mail and requires prior confirmation from the store.
3. Product Condition & Return Window: Returns are only accepted for new, unused items, with original packaging and tags intact. The return window is 7 calendar days from the date of receipt. If the product is used or damaged due to customer handling, the return will not be accepted.
4. Return Method & Label: Returns must be made by mail, with all return shipping expenses covered by the customer. YUME does not provide return labels, so the customer must arrange and pay for return shipping independently.
5. Return Fees: There are no additional fees for returns, and the customer will receive a full refund for the product if it meets the return criteria.
6. Refund Processing Time: Once the item arrives at YUME’s warehouse, it will be inspected. If it meets return requirements, the refund will be processed within 7 days
If you have any questions or requests, do not hesitate to contact us at + 995 (555) 681-675 or mail@beauty.com.ge.